This is a project led by the not-for-profit Infoxchange and supported by the Victorian Department of Premier and Cabinet and the Department of Health and Human Services.
Infoxchange recruited an Aboriginal Project Officer to lead the community engagement with Aboriginal communities across Victoria. The role is part of a small collaborative team.
Infoxchange is working with local Aboriginal communities and stakeholders to enhance and co-develop the existing Ask Izzy mobile website. The updated tool will allow Aboriginal people, and those working with Aboriginal people, to easily access up to date information on health and wellbeing services available in Victoria.
The project is funded under the Victorian Government’s Public Sector Innovation Fund.
Ask lzzy is a mobile website that connects people with services including shelter, food, health and other support services. Results are location-based, using Google maps technology, and searches are anonymous. Ask lzzy is available for mobile, tablet and desktop devices.
Cultural acceptability is an important determinant of Aboriginal people’s use of health services. Ask lzzy is being adapted to include information on services for Aboriginal people in Victoria, which can be tailored to be visually appealing and relevant to Aboriginal people, as well as regularly updated.
The aim is to be more culturally friendly, relevant and inclusive to Aboriginal and Torres Strait Islander people living in Victoria, whilst ensuring that other Ask Izzy audiences are also catered for.
Features will likely include:
- Inclusion of Aboriginal and Torres Strait Islander flags
- Aboriginal services presented ahead of mainstream (where people identify as Aboriginal)
- New visual design including artwork
- Disability friendly indicators
- Capacity to include 'one-off' and seasonal events/activities
Infoxchange are using a design-led approach based on emotional goal models for software development with the community end users in the driving seat, embracing the principles of co-design and self-determination. This approach ensures that the tool that is delivered meets the needs of Aboriginal people and gives it the cultural foundation to appeal to its target users.
Infoxchange has considered the most likely target users and set realistic objectives.
Measure outcomes via stats and qualitative discussions. Ensure changes focused on Consumers eg:
cultural connectedness events, relevant local services to choose from, and Service Providers eg:
Temporary Services & Events
The project builds upon a trial that was run in Healesville and Wodonga with the Department of Health and Human Services.
Feedback from the community consultations identified key improvements that could be made to the existing Ask Izzy website.
03 9452 6416
Simon was recruited by Infoxchange as an Aborginal Project Officer. The primary objective of his role is to provide a streamlined and accessible way to maintain and deliver information about services for the Aboriginal community using familiar technology. With a specific focus on working closely with communities, Simon has participated in research to understand what is needed, built awareness of the product, and developed an Ask Izzy Local Leaders program to ensure strong take up.
03 9510 3233
Victorian Indigenous Statewide Homelessness Network Coordinator
Dan has assisted Infoxchange in reaching out to local communities and says this project has been a long time coming. “As an Aboriginal person and one who works in the homelessness and family violence sectors I have found Ask Izzy to be beneficial not only for myself as a reference guide, but the feedback from community has been one of ‘at last’, in terms of its helpfulness.”