Team - who worked on the project/initaitve
iCreate is made out of a group of passionate women who were trying to explore the difference and impact they could make to ANZ's strong diversity agenda. The original group of women was empowered by males champions of change to move forward and evolve this concept. The eco system of the group then grew to take on new members as more participants volunteered to become part of the program. The facilitators are all volunteers and not professional facilitators - they are merely passionate about the program. All the facilitators, founding and new, have all participated and continue to grow the program.
Krish Beresford, Queenie Chan, Linda Burke, Sharon Skipper (Skip), Nicole Angelakis, Sass Bailey, Lina Chan, Maria Choo, Tracy Hsu, Dee Grieger, Christine McKervey, Vivian Nguyen, Claudio Pino, Cathering Hills, Lily Huang, Lee Kong.
Chris Venter & Krish Beresford
GM Digital & Senior Manager Tech
Overview - a summary to introduce the project or initiative
iCreate was born to debunk the myths of technology for participants and to encourage them to explore the various technology opportunities available in the industry. It is a 3 hour interactive session which covers - a general introduction to various concepts of tech such as clients and servers, infrastructure, programming languages, UX and CX design etc; the different roles in technology, and culminates in the participant coding a basic app. The program intends to build the participants' confidence during the session and grow that into the finale of building the app.
iCreate Lab runs every 4-6 weeks with a maximum of 10 - 12 participants. There are 5 facilitators in the room at any given time to give the best support to all the participants. To date we have run 14 sessions, 142 ANZ women have participated with 52 on a waiting list to join.
It is a 3 phase program with the following audience - ANZ internal women, GM Level and schools. It's a model that can be reused and modified to cater to different audiences - age group, global reach and cultural requirements.
Actions / Initatives - Detail the actions implemented to achieve the project or initative
Getting the project off the ground required internal sponsoring and commitment of time and some funding. The business case was strong - uplifting the skills of our workforce and leveraging the talent in the organisation to effect the general ecosystem of our people, internally and therefore to our customers externally and the general public. As diversity is seen as an important focus for ANZ, support was achieved succinctly. iCreate was therefore launched successfully.
The ask was simple but the answer transcended across so many aspects of society. Therefore a diverse team was brought together to reflect this. This team was entirely voluntary and worked to promote our business case and the cause of the program.
Approach - Detail the approach that was taken on the project or initative
The program was built using Agile methodology techniques and run as any project would run. Timeframes were short and tight but with great conviction for the proposition, the team worked in their own time - before work, after work and in weekends.
We also tested two different readily available programs. We failed them fast and moved on to brain storm our ideas to meet our key requirements. We ran story boards that we tested and trialled with each other. The team was highly motivated and the focus was singular - the effect was extraordinary.
We piloted our concept with multiple diverse groups of people and pivoted as we went. This allowed us to tweak the program based on the test participants' feedback.
A Project plan was set, key stakeholders were identified and teams were established to run various streams of the program. The plan was detailed to take into account each proposed phase of the program, the primary being the roll out internally at ANZ.
Follow up / response - Details the follow up or response to the project or initative
The initiative has been well received internally, recognised by CIO level. Outcomes of women trained has been of individuals returning to study technology or moving into a technology role.
An alumni for the program has also been established - a community of iCreate participants to follow up and promote the agenda by the power of story telling. Here participants share their journey from iCreate to where they are today. This community also provides an opportunity to network and set up mentor relationships or meet ups to further evolve their takeaways from the program.
The success of the program has reached far and wide and we are now planning to roll out to other ANZ locations i.e. India, Singapore and NZ.
Action to overcome resistance - Details the actions taken to overcome resistance to the project or initiative
ANZ has a key focus on diversity and sponsored the project, so there was no resistance to roll out the program internally.
Some of the challenges we are facing is in adapting our program to the various audience sets. The girls in schools was initially challenging but we overcame that by conducting various trials and pilots and doing plenty of research across a diverse set of students.